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berryj
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Re: Moved = New Contract

Hi, this has happened to me too:

Began an 18-month contract in August 2020, taking me up to February 2022.

Moved house last month (June 2021), keeping all services/package exactly the same.

But have now been issued with a new contract that is seemingly tying me in until December 2022, not February 2022!

I'd be really grateful if someone in the Forum Team could come back to me on this, as it's not what I wanted or had been led to believe would happen.

Thanks v much.

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Paul_DN
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Re: Moved = New Contract

Hi berryj,

 

Thank you for reaching back out to us in our community and welcome, we are sorry to hear your contract term changed without your knowledge when you have advised you moved and kept everything the same.

 

I have been able to look into this for you and will be happy to go into further detail with you, so I can do this I will send you a invite into a private chat, please click on the purple envelope to accept?

 

Regards

 

Paul.

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