Menu
Reply
Tracy1232
  • 2
  • 0
  • 0
Joining in
218 Views
Message 1 of 4
Flag for a moderator

Re: Flag account

I've had a flag on my account for months now. No one seems to know why or how to remove it. I can't buy extra data and keep getting charged a fortune when I go over my allowance.

0 Kudos
Reply
Zoie_P
  • 2.97K
  • 137
  • 238
Forum Team
Forum Team
195 Views
Message 2 of 4
Flag for a moderator

Re: Flag account

Hi Tracy1232,

Thanks for your reply, 

I have located your account and can see our team have raised an IT ticket and are investigating this for you 

Zoie

0 Kudos
Reply
Tracy1232
  • 2
  • 0
  • 0
Joining in
103 Views
Message 3 of 4
Flag for a moderator

Re: Flag account

The IT ticket was raised 5 weeks ago and I'm still waiting. I spoke with someone a few days ago and I am still nowhere near a solution.

0 Kudos
Reply
Tom_F
  • 3.43K
  • 209
  • 441
Forum Team
Forum Team
76 Views
Message 4 of 4
Flag for a moderator

Re: Flag account

Hi Tracy1232, sorry to hear you're still waiting on this. So we can help further please get back to me via PM, just look out for the purple envelope.

 

Tom

0 Kudos
Reply