Hi @doug1953,
Thank you for coming back to us. I'm sorry to hear that you're having ongoing issues viewing your monthly bill.
Have you registered for an online account? You will be able to view your bills through your online account with ease.
Please follow this link here to register for an online account: https://my.virginmedia.com/create-profile/register.
I can have paper bills arranged for you, however, this will only be activated for next month's bill and will be an additional charge of £1.75 per month.
Please let me know how you're getting on with the registration and if you need any help.
Thanks! 🙂