I called last night and asked for an PDF to be emailed in order for me to claim my insurance for my stolen mobile. Specifically stated what I needed to have in it, they never sent any PDF and some of the key points are marked as "N/A" in the body of the email. The insurance company will not accept this.
I need you guys to either email them directly or send me a PDF with ALL of the following info;
1. My name and address
2. Make and model of the device
3. Serial number (IMEI number if a mobile phone)
4. Date of purchase
5. Date of first usage
6. Date of last usage
7. Date and time of barring/ Blacklisting (theft/loss claims only) (I black listed this through you guys on Monday)
Their email address is: [MOD EDIT: Sensitive info].
Hope you can help,