Showing results for 
Search instead for 
Did you mean: 

Priority booking ‘invalid auth token’

Joining in

exact same issue as someone else on here, 

Have downloaded the O2 Priority app but cannot log in. I get past the Virgin Media log in but then it asks for my phone number. I put this in (not virgin media or O2) and press send code. It comes up with the message “invalid auth token” just below the phone number box. 

this is my usual Mobile not linked to any virgin Media account (I only have my home phone linked to Virgin media)


Forum Team
Forum Team

Hi there @Samlloyd780


Thank you so much for your post and welcome to the community forums, it's great to have you here. 


I am so sorry that you are facing this issue with your O2 priority app, we are aware of an issue effecting some customers and we are currently doing all we can to get this resolved for you and everyone effected. 


Thank you. 

Joining in

This is still a problem entering phone number on O2 priority, seems to have been  all week and nothing has been done, is there any update

Very Insightful Person
Very Insightful Person

Hi @Pip1306 

I'm afraid it'ss till suffering problems.

The following O2 coverage checker page will give an update on the issues. 

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali



im having issues with this now too. Trying to sign up for 02 priority, using my virgin media account, but it is saying “invalid auth token” when trying to verify my mobile. 

is there any update on this please? It’s a pretty big issue. 

Hi Fjlynass,

Thanks for using the forums to get this issue with the Priority App looked into, I am sorry if this has been causing some frustration. I would be more than happy to help. 

Can I just confirm that you have either a Virgin Mobile or O2 service please? 

Could you also try reinstalling the app and rebooting your device please. 

If this still does not help, please try on a different browser or device. 

We would also try contacting O2 about this as it could also be an issue on their side of the App, their Contact Us page is here. 

Let us know how you get on. 



Thank you for replying Megan.

I am a Virgin Media customer who has tv and broadband. I am not a virgin mobile customer. 
However, the Virgin Media website says “Since Virgin Media and O2 joined forces, our broadband customers get exclusive access to Priority from O2”. Therefore it should be working.

I have followed your instructions but it is still not working. Anything else I should try? I am not an o2 customer so cannot call them/don’t want the buck being passed.


Hi Fjlynass,

Thank you for confirming you are a Virgin Media customer , indeed you are eligible to use Priority, are you using the App or are you logging in Via the O2 Priority website?