Hi, I'm having trouble trying to sign in to the O2 priority app. Despite raising a previous query regarding this, I haven't had any feedback.
Ok, I've missed trying to get Peter Kay tickets because of the debacle, but the app does have other useful purposes I would like to take advantage of.
It did work a week or so ago, but now I keep getting a 'Oops, something has gone wrong' message.
Is there a fix for this?
Welcome back to our Community Forums! Thank you for your post and I'm very sorry to hear that you're still experiencing some issues with the O2 Priority App!
Have you tried to sign in via web browser to see if this will allow you access?
Can you tell me what device you're trying to sign in on? Is it your Mobile device? Please let us know so we can help further.
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The web app doesn't work for me either. I'm using my mobile a Xiaomi Redmi Note 9 Pro on android.
I get to the sign in using Virgin Media account screen then I get the error. This is very frustrating as it was working a week or so ago.
Thank you for expanding on this. Can you try closing down the Priority app and your browser app too? After that, clear the cache for both the Priority app and your browser app.
Once you've done that, please try logging in again.
Thank you for trying PaulVP.
Are you able to try to login using another device to see if this works?
If not, are you able to provide a screenshot of the issue? Please be careful not to include any personal or account information in the picture.
Thank you for your reply and for the screenshot.
To help us identify what could be causing the issue can you please confirm the following?
Hi Natalie, thanks for your reply.
I sometimes use a VPN and sometimes I don't, it makes no difference. Mainly I don't use it.
I have had a Virgin account for years, TV, broadband, landline & mobile phone. Plus, as I keep saying the VM/O2 Priority app worked fine for me a week or so ago.
I have the Virgin media app (see screen shot), I can't see a link to the Priority app though.
There is obviously something wrong somewhere. If it's my fault I can't see it.
Where do I go from here?
The O2 Priority app is listed as Priority (it doesn't appear under either VM or O2) if you do a search for the app on your mobile/tablet
Your screenshot from around 2pm showed you were using a VPN connection at the time, you should turn that off for now, you can turn it back on again after trying to log in again.
Also try opening the Priority webpage https://priority.o2.co.uk/ in a different browser or an use incognito tab.
Double check that your log in to My Virgin Media is working.