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Porting issue

Joining in

So this is an issue I have now had for 3 weeks and from looking at other posts I suspect it’s a split port issue. 
I have moved from Tesco Mobile to Virgin mobile and my old number was due to port on 16th Nov. All looked like it was ok as I could ring and message out on the same day. However since 16th Nov no-one can call or message me. All my usage is showing up on my Virgin Media account and not Tesco but they are still taking payment as my account is still active. 
I have contacted the help desk several times and gone through all the steps but still no solution. The last call said they had contacted Tesco but when I contacted Tesco’s about payments they had no record of been contacted. 
So here I am 3 weeks later paying 2 companies for a SIM that no-one can call me on which is a real nuisance as I use my phone a lot for work. 
Can anyone suggest any other avenue I can take to get this resolved? 


Forum Team
Forum Team

Hi @mhill35


Thanks for your post and sorry to hear about the issue with your number port.


I am going to drop you a private message now to collect some more information, please keep an eye on your inbox for a message from myself.



Forum Team

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