Virgin Media Community

[snowhite]

Hi

I received a virgin sim a few days ago. I called up with my Pac code and was told I would be ported over within 24 hours.

48 hours later I appear to be half ported. I can make calls but cannot receive calls or texts. Only virgin data seems to work. 

I am forced to keep my old sim in an old spare phone in case I have a call . I was on the new sim on a call today and spoke to someone who rung me on the same number on the other old phone. 

I spoke to customer care, a ticket has been logged but apparently I won't get a callback until next Thursday.  

Can anyone help me out? I think this seems to be a regular issue with virgin. 

Has anyone got any idea how to resolve my problem at all?

Thank you in advance 

[John_GS]

Hi @snowhite 

Thanks for posting and welcome to the community. Sorry for the porting issues. If a ticket has been raised there maybe nothing we can do as it's with the correct team. However, I will send you a PM to confirm the details.

Best wishes

[Natalie_L]

Hi snowhite, 

Thank you for joining me on private message. 

I am very happy we have been able to get this matter resolved for you.

Please do come back if we can assist in the future. 

Take care, 

[snowhite]

Unfortunately the problem is not completely resolved.

I have just discovered today that some people cannot call me and I am missing calls.

I have tried calling from my landline and it doesn't work either.

Can someone help with with this issue please?

Also not sure if its related but the voicemail notification will not disappear despite me having listened to my voicemails.

Thank you

[snowhite]

Have no choice but to leave Virgin

Absolutely no help at all from technical team, they didn't even call on the planned day.

Cannot receive some calls sometimes, from certain other networks despite full signal.  Very hit and miss. Seems to work better  for calls on 2g. Gone back at least 10 years in time. Can't keep switching between 2g/3g/4g etc for different phone use.