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Please can someone contact me and give me my credit agreement details!

Help101
Joining in

I am trying to pay the rest of my mobile phone off but can’t access it. 

please can someone message me my credit agreement number and security key as I have no emails about it at all (not even in my junk) 

thanks

2 REPLIES 2

Ilyas_Y
Forum Team
Forum Team

Hey @Help101, thanks for reaching out to us and a warm welcome to the Virgin Media Community Forums. 👋🏼

I'm sorry to hear about the troubles you are having when trying to get your credit agreement.
I will be able to assist you on this and get you the support needed.

I will send a private message to confirm some details - watch out for the purple envelope inviting you in.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Ilyas_Y
Forum Team
Forum Team

Thanks for speaking with us today @Help101 on the Virgin Media forums. 😇

I'm glad we have been able to assist on sending out the credit agreement details.
As advised - it may take up to 24 hours for the emails to arrive, and please check junk / SPAM folders if in case it goes there, or any other email addresses you may use with us.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs