Phone order

[G1996ox]

Hi I placed an order for a mobile phone and I received a missed call today from a number +44 800 183 6411
I was wondering if this is a genuine VM number? And also if you are able to tell me the stage my order is at
Order number : 100001846970838  
Thank you

[Ilyas_Y]

Hey @G1996ox, thanks for reaching out to us and a warm welcome to the Virgin Media forums.

Our outbound team may ring on different numbers, but if you'd like an update about your order - please ring 0345 454 1111 and our team will assist.
May I ask if this in regards to a cable order or a mobile order?

Kind regards,
Ilyas.