Phone - Cannot Make Calls

[Chloe8]

I have just transfered my phone number from my mums account to my own account, this month's ayment for my plan has come out but even though I am paying for unlimited calls, I am unable to make calls, it just beeps 3 times and ends? 

[Tom_W1]

Hi @Chloe8, thanks for your post although I'm sorry to hear of your concerns raised.

Please allow me to send you a PM to look into this further, and respond directly when you can!
Many thanks