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karol1992hetman
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Payments

Hello.

I have the same problem as Maria 17. I paid the outstanding bill via bank transfer and Virgin media keeps telling me they haven't received it. What I should do now?:'(

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JitteryPinger
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Re: Payments

Call customer service, tell them exactly when the payment was sent and the reference the payment was sent by and they can send someone to hunt through the statements.

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Gigabit 5G Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
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karol1992hetman
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Re: Payments

Thanks a lot. 

Where I can find reference the payment? 

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JitteryPinger
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Re: Payments

It will be the same reference you used to send the payment by standing order, it will be on your statement of outgoing payments.

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Gigabit 5G Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
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karol1992hetman
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Re: Payments

I have a Bank of Ireland account and all I can see in the statements is the name of the recipient and the amount, there is no reference number. 

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JitteryPinger
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Re: Payments

So it seems you sent the payment to Virgin without any reference to the account number, you will need to either call bank to reverse payment or call virgin to find the payment and allocate it to your account.

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Gigabit 5G Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
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JitteryPinger
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Re: Payments

Are you based in ROI?

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Gigabit 5G Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
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karol1992hetman
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Re: Payments

What does that mean?

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JitteryPinger
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Re: Payments

It means Republic of Ireland

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Gigabit 5G Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
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karol1992hetman
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Re: Payments

Northern Ireland