You will have call the dedicated Collections team on 0800 052 0360 from any phone. They are open Monday to Saturday, 8am until 6pm, except for Bank Holidays where they open from 8am ‘til 5pm. They are closed on Sundays.
yep. it will show as settled but remains on there. being settled 'helps', but it doesn't erase that the debt existed, unless of course the debt was through no fault of the op and is an error. then it would be noted as such.