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Payg credit refund

Andrea1525
Joining in

Hi, the payg service finished but Virgin did not refund my credit? How can I get my money back please?

5 REPLIES 5

Carley_S
Forum Team
Forum Team

Hi @Andrea1525

Welcome to the community. 

We'll need to continue this conversation via private message to discuss your account. Please look out for my PM in your inbox.

Here to help 🙂
Virgin Media Forums Agent
Carley

Carley_S
Forum Team
Forum Team

Thank you for joining me on private message @Andrea1525

If you have any further issues or questions, please do not hesitate to post again on the community forums.

All the best 

Here to help 🙂
Virgin Media Forums Agent
Carley

Carley_S
Forum Team
Forum Team

Hi @Andrea1525

Sorry to suddenly get back in touch with you again. Would you be free again for us to discuss your PAYG refund request? I have an update for you. 

Here to help 🙂
Virgin Media Forums Agent
Carley

Hi Carley

Hi @Andrea1525

Thank you for getting back in touch. I'll continue this conversation via private message again so we can discuss the account. 

Please look out for my PM in your inbox in the top corner of the page.

Here to help 🙂
Virgin Media Forums Agent
Carley