Virgin Media Community

[edam]

They close my Pay as You Go account but then send me a mail asking

"We'd really appreciate it if you could answer some questions about the way we handled your request so we can make improvements wherever we can."

I didnt close it they did . Perhaps they can answer there own questions

[Beth_G]

Hi edam, 

Thanks for your post. I'm sorry for the confusing email you've received regarding feedback.

We regularly review our products and services to ensure our offering reflects our customers’ needs and best supports their usage. Over the last few years, we have seen a reduction in active PAYG use, so have decided to close our PAYG services and focus on providing even greater Pay Monthly and SIM only plans.

These particular emails are triggered automatically when a disconnection occurs on the account, but we'll be sure to feed this back.