Parked

[Tom1942]

• Hi can you tell me whats going on please, i past your credit check but yet my order has been Parked, please can you let me know whats going on or I will just go with another network.
• Thanks.
• Order number 100001810252313

[Kath_F]

Hi Tom1942, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community.

Apologies to see that your order has been parked. Usually this means we need to double check a few things with you before we can accept or finalise the order. 

The team will be in contact with you however if you need to speak to someone asap then give them a call on 0345 600 0789 for them to check things for you. 

Keep us posted on how you get on. 

Thanks,

[Tom1942]

Too late ive signed up to another network now.

Terrible service.

[Kath_F]

Hi Tom1942, 

Thanks for coming back to us and letting us know here. 

We're sorry to hear that but the process is in place to protect customers so it won't be changing. 

Be sure to give the team a call on 789 / 0345 600 0789 so they can cancel the order for you before the checks complete. 

We wish you the best with your new provider. 

Take care,