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Sorry to hear your order was parked. We can understand your concern and we want to do our best to help. I have been able to access your service using your details here on the forums and I can see you recently contacted our team about this. Were they able to help regarding this? Do you need any further help?
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Hi, I didn’t really get anywhere in regards to my order. I am still waiting on a call from Virgin that they stated would happen in an email. I called and it had stated I already confirmed my phone so am still unsure why it is still parked.