Parked order

[Jodiec96]

Hi, 

I made an order for a mobile this afternoon and it’s saying parked does anyone know if it likely means declined or accepted? Thank you.

#help #parkedorder

[Paulina_Z]

Hi @Jodiec96,

Welcome to our Community Forums! Thank you for your first post and I'm very sorry to hear that your Mobile order is showing as parked.

When a Mobile order is showing as parked, this usually means that the team is completing their credit checks on the account. If the team need to confirm any further issues or details, they will reach out to you to discuss this further.

However, if you don't hear from our Mobile team about this after 48 hours of placing the order, please get in touch with our Mobile team on 0345 600 0789 to have this issue investigated to see what is causing this pause.

Keep us updated if you need any further assistance.

Thank you.