Virgin Media Community

[Kat97]

I placed an order over 48 hours ago via the live chat option. I am currently a customer with virgin tv and broadband and decided to add contracts on also. I was told everything had gone through I had passed the credit checks. However when I checked my emails it had told me the order had been parked. Now I was told the phones would be delivered 25/05/2022 however that is now not happening and nobody has contacted me to tell me what’s going on. I have contacted virgin and keep being told that they cannot give me an update. What is going on? 

[Ilyas_Y]

Hi Kat97, thank you for your post and welcome to the Virgin Media forum page!

So sorry to see that this has happened. Sometimes orders may get parked due to various reasons. Please bare with me whilst I look into this and will get a private message sent to you, please look out for the purple envelope. 🙂

Thank you.