Virgin Media Community

[rodent1976]

I upgraded my mobile yesterday and my order is parked. Can you tell me how long it will take to be despatched please.

[Gareth_L]

Hello rodent1976

Sorry to hear your order has been parked 

This happens when an order is placed online, and it needs to go through extra checks. Unlike when you do this on the phone, an agent is able to provide the information there and then. If the team needs more information from you, they would usually contact you in 24-72 hours, if not the order would be released. The other reason why this may be parked would be because the credit check had failed. 

Gareth_L

[rodent1976]

I did the upgrade with an agent on live chat and they told me the credit check was all fine and I would get the phone tomorrow 28th April.

[rodent1976]

Please can you respond to my previous reply.

[Ayisha_B]

I'll pop you a PM now so we can clear security and take a closer look into why the order has been parked.

Please keep an eye out for the purple envelope icon in the top right hand corner of your page for my message.

Speak soon!

[Ayisha_B]

Thanks for taking the time out to speak with me via PM @rodent1976,

Please do let us know how it goes when the team call you back. 

Kind Regards