I am considering cancelling an order I placed yesterday for a new phone and free nintendo switch with you guys. I would rather not, but am now extremely anxious after reading what seems like a neverending stream of neagtive reviews on trustpilot (without response). Also found tonnes on these forums with similar issues. Perhaps I worrying over nothing, but I'm sure you can understand my concern.
The order is "parked" and I cannot seem to get hold of anyone who can tell me why, or if its going ahead? If there is a problem I would prefer to know now, so I can cancel this order before my old phone gets deactivated (which I presume it will due to requested swap to Virgin?).
I have tried to find help with this online, by phone and via the WhatsApp service that was suggested, but sadly to no avail. All I can seem to find are absolutely shocking reviews, which has scared me to be honest. I work in customer service for an oil company, so I understand that bad reviews will happen.. but the ones I've been reading are all about parked orders and having to wait days/weeks for someone to explain whats happening. I do not want to end up as one of these angry customers, so with the greatest of respect for you guys and the pressure you are under right now - please can someone take a look at my order and tell me what's happening? 100001574370330
Thank you very much x