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Kimmy2
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Parked order

I’m new to virgin, I ordered a new handset on Sunday (for contract) everything went through fine, said I will receive an email to sign contract but had nothing back, checked my account and my order is parked, could someone tell me why please?  

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Johnboy5
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Re: Parked order

I can't help but try this:

 

Why not try our Text Messaging Service?

It’s a great way to get help with your Virgin Mobile services - and it's free!
Just send your query to 07533016422 and we’ll text you back.

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Steven_L
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Re: Parked order

Hey @Kimmy2,

 

Sorry to hear that you're having issues with a parked order.

 

I have been unable to locate your account from your forum profile, so cannot find your details.

Have you been able to get this resolved or if not and you need further help, please respond to my private message and we can get this looked into further.

 

Regards

Steven_L 

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