Hi, I ordered a new phone last night. The order says parked but is refusing to give a reason to why. I’ve tried live chat but I dose not answer any questions. Can anyone help? My current phone is broken so this phone is quite essential
Thanks for your post and welcome to the community forums. Sorry to hear that your mobile order has been parked. Parked orders can occur if the details on the order do not match the details that already exists in the system. For example this can occur if the order was meant to be a gift or delivered to an alternative address. These may require additional checks to be made and could add extra days to processing your order.
If this is not the case for yourself, there are a few things we can do from within the community forums, we can confirm why the order is parked or cancel the park, however we are unable to unpark orders or complete sales transactions ( do credit checks, take payments etc). This would still require going through the correct sales channels by phone.