I’m a new customer and have placed an order today for a pay monthly phone - I was told by an agent on live chat that it would take 24 hours but now my order has come through as ‘parked’ and after using the text message service I’ve been told it’s not even going to be looked at until at least 3-5days!?
As a new customer this isn’t great and just wondering if anyone has had any success speeding up this process 😞
There have been a few of these parked order issues, I am not sure if they are all the same, but in my experience it turned out that although a credit rating may be good enough for the more expensive Sim card financial agreement, that same credit score may not good enough for the seperate yet usually cheaper mobile phone credit agreement?
If both are via seperate finacial company agreements I do not know why, and why this information that retailers will tell within seconds at the till is not conveyed at point of order is simply bad buisiness practise.
As such if anyone places an order, I would suggest they keep a close eye on their mobile accounts orders tab, and if a parked notice appears phone the number in that notice as it could be days before Virgin reply.
Thanks for your post and welcome to the community forums. Sorry to hear that your order has been parked. Parked orders can occur if the details on the order do not match the details that already exists in the system. This can occur if the order was meant to be a gift or delivered to an alternative address. These may require additional checks and could add extra days to processing your order. hope this helps.
If not, there are a few things we can do from within the community forums, we can confirm why it's parked or cancel the park however we are unable to complete sales transactions (credit checks, take payments etc). This would still require going through the correct channels by phone.