Menu
Reply
RobB83
  • 1
  • 0
  • 0
Joining in
264 Views
Message 1 of 2
Flag for a moderator

Parked Order

Placed an order on Tuesday 18th, it’s been parked and I am having trouble speaking to someone who can resolve the issue. I’ve been told someone will be in touch with me to discuss but haven’t heard anything in the last 6 days? 

0 Kudos
Reply
Tom_F
  • 4.22K
  • 250
  • 549
Forum Team
Forum Team
236 Views
Message 2 of 2
Flag for a moderator

Re: Parked Order

Hi RobB83, thanks for your post.

 

Sorry to hear about the issue with your order, this can happen when an order is placed online and it needs to go through extra checks. It usually wouldn't take this long though I would have expected you to be contacted, or the order released by now.

 

I'd like to take a look into it and see what we can do to help - please look out for my PM (the purple envelope) and we'll take it from there.

 

Tom 

0 Kudos
Reply