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Jhuds15
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Parked Order (No Update)

I have a had a "Parked Order" for a few days now. Had an email about when a contract agreement will turn up (Still hasn't) and something about a delivery date which was obviously false information. 

I have been with Virgin Media for coming up to 2 years now and could not fault the broadband side fo things so I thought why not bring it all together? I never had the problem when signing up for the broadband. I'm okay waiting as long as some sort of update is passed through to me. If not I'll look to take the my business elsewhere. 

Hopefully can get resolved though.

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Jodi_S
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Re: Parked Order (No Update)

Hi Jhuds15, 

 

Welcome to our community and thanks for posting. Sorry to hear you've had an issues with a recent order, is this for a new mobile contract.

 

A parked order may be due to a number of things. How did you place your order? was it online or over the phone? It maybe that we had to do additional checks. 

 

Have you spoken to our mobile team since placing the order?

 

Please let us know of the above so we can assist you further.

 

Kind regards Jodi

 

 

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