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Howdaz
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Message 1 of 18
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Parental controls won’t turn off

was wondering if anyone can help, for over a week i’ve been trying to turn my parental control off on my account. i phoned Virgin on the 23rd of December to which they had told me they had turned them off for me, it’s now been well over a weeek and still nothing so i try and turn them off again myself and am getting the ‘hold fire! please try again in a few minutes’ message.

if anyone can help that would be great!
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Forum Team (Retired) Rich_B
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Message 2 of 18
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Re: Parental controls won’t turn off

Hi Howdaz,

 

Welcome to the community and thanks for posting. Sorry to hear you're having difficulty changing your parental control settings.

 

The 'Hold fire' error would usually mean there's something stuck on your account that's preventing any changes taking place. This can be resolved by raising a fault ticket.

 

I'll send you a private message to see if I can get to the bottom of this for you. To view this click on the purple envelope on the top right.

 

Hope to hear from you soon.

 

Thanks


Rich
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Can make calls, but no data? Check your "Virgin Mobile APN settings"

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Ashleybooth94
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Message 3 of 18
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Re: Parental controls won’t turn off

Won’t turn off I’m 24 years old can’t go on betting site or nothing can’t watch over 18 films 

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Forum Team (Retired) Rich_B
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Message 4 of 18
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Re: Parental controls won’t turn off

Hi Ashleybooth94,

 

Welcome and thanks for posting.

 

Are you getting the same 'Hold fire' message?


Rich
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Can make calls, but no data? Check your "Virgin Mobile APN settings"

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geo2911
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Message 5 of 18
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Re: Parental controls won’t turn off

I'm having the same issue unfortunately, the hold fire message keeps coming up.

Would be great if you or the tech team could sort it! 

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Forum Team (Retired) Rich_B
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Message 6 of 18
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Re: Parental controls won’t turn off

Hi geo2911,

 

I'll be able to fix it for you.

 

I'll send you a private message to discuss further. To view this click on the purple envelope on the top right.

 

Hope to hear from you soon.

 

Thanks


Rich
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Can make calls, but no data? Check your "Virgin Mobile APN settings"

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shemer
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Message 7 of 18
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Re: Parental controls won’t turn off

I am having the same issues with any changes I try and make. Please can you help. 

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Forum Team (Retired) Rich_B
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Message 8 of 18
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Re: Parental controls won’t turn off

Hi shemer,

 

Can you check again for me to see if the error is still there now?

 

Thanks


Rich
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Can make calls, but no data? Check your "Virgin Mobile APN settings"

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ImmyJae
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Message 9 of 18
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Re: Parental controls won’t turn off

Same here, can’t turn off parental control after 2 weeks, doing my head in, someone sort me out

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Message 10 of 18
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Re: Parental controls won’t turn off

Hi there ImmyJae, thanks for your post.

 

I'm sorry to hear you are having issues with the parental controls on your phone.

 

I can see you have been in touch with the team, were they able to resolve this for you?

 

Thanks

 

Nathan B

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