Virgin Media Community

[Howdaz]

was wondering if anyone can help, for over a week i’ve been trying to turn my parental control off on my account. i phoned Virgin on the 23rd of December to which they had told me they had turned them off for me, it’s now been well over a weeek and still nothing so i try and turn them off again myself and am getting the ‘hold fire! please try again in a few minutes’ message.

if anyone can help that would be great!

[Rich_B · Accepted solution]

Hi Howdaz,

Welcome to the community and thanks for posting. Sorry to hear you're having difficulty changing your parental control settings.

The 'Hold fire' error would usually mean there's something stuck on your account that's preventing any changes taking place. This can be resolved by raising a fault ticket.

I'll send you a private message to see if I can get to the bottom of this for you. To view this click on the purple envelope on the top right.

Hope to hear from you soon.

Thanks

[Ashleybooth94]

Won’t turn off I’m 24 years old can’t go on betting site or nothing can’t watch over 18 films 

[Rich_B]

Hi Ashleybooth94,

Welcome and thanks for posting.

Are you getting the same 'Hold fire' message?

[geo2911]

I'm having the same issue unfortunately, the hold fire message keeps coming up.

Would be great if you or the tech team could sort it! 

[Rich_B]

Hi geo2911,

I'll be able to fix it for you.

I'll send you a private message to discuss further. To view this click on the purple envelope on the top right.

Hope to hear from you soon.

Thanks

[shemer]

I am having the same issues with any changes I try and make. Please can you help. 

[Rich_B]

Hi shemer,

Can you check again for me to see if the error is still there now?

Thanks

[ImmyJae]

Same here, can’t turn off parental control after 2 weeks, doing my head in, someone sort me out

[Nathan_B]

Hi there ImmyJae, thanks for your post.

I'm sorry to hear you are having issues with the parental controls on your phone.

I can see you have been in touch with the team, were they able to resolve this for you?

Thanks

Nathan B