Hi, I'm following up on this same thread because, while not on mobile, I'm having exactly the same issue with web safe blocking websites with adult content while the web safe option is OFF on my account. This was not happening just before my moving home was complete, so something must have been reset after that, a few days ago. On top of that, I cannot turn on/turn off again the options: whenever I try to click on any of the 2 switches "Virus Safe" and "Child Safe", they won't budge and I will get the error: "Sorry the changes you made were not saved, please try again". I've tried logging out and in again a few times but the result is still the same.
It seems that this is something set up on your side as the previous agent from the Forum Team @Beth_G explained, so I would be grateful if this could be checked. Thanks!