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PAYG top up

Hi, I'm a little confused as to why my balance is so low and I need to top up, yet it says that I only used up 6 pounds, which means there should be much more balance left than it says. Either I'm missing something or there are hidden fees. Please help!

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Forum Team (Retired) Louise_F
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Re: PAYG top up

Hi ablack,

Thank you for taking the time to post in the Community.

I'm sorry to hear your experiencing an issue with you balance being lower than expected.

If you would like me to look into this for you, I will need to take more details in order to look into this for you. Please send me a private message by clicking this link: PM me here and provide the following details:

  • Full name on the account
  • Mobile number

Take care,


Forum Support Team

Forum Team

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