PAYG credit refund

[imstewart]

I am trying to help an elderly couple that had 2 Virgin Mobile PAYG phones, They have found out that their mobile phones no longer work, they have managed to get a couple of new SIM cards to get the phones back up and running, but I am trying to find the process required to help them get their unused credit refunded. 

Any links seem to go into a black hole, as all the links seem to go to the new help site.

Any help would be much appreciated

EG Telephone number from a landline / non Virgin Mobile.

[Graham_A]

@imstewart  The VM Forum Team staff should be able to assist with this.  They will respond to this thread in due course.

[Jodi_S]

Hi imstewart,

As warm welcome and thanks for posting on our community forums. We can certainly help with this query for your elderly neighbours, however we will need to send you a private message to take some details about them.

Please click on the purple envelope to accept the chat.

Kind regards Jodi. 

[Jodi_S]

Hi imstewart,

Many thanks for all the customers details, I will now get these sent off to a manager for you to get the refund issued.

If you have any further queries, please come back to us through this channel.

Kind regards Jodi.