Virgin Media Community

[mentalmazda]

PAC given to virginmobile on 25 Aug text from virgin stating transfer complete on 26 Aug and confirmation from O2 that number is not with them now.

Phone number transfer has not replaced the VM number, now my O2 number to be PAC over does not exist.

Shambolic service

[Zak_M]

Good afternoon @mentalmazda 

Welcome back to the forums and thank you for taking the time to post. 

I am sorry to hear that you have had some issues with your mobile PAC code. 

Have you raised this with our mobile team?  If so what have they advised? 

Kind regards,

Zak_M

[mentalmazda]

Hi

Thanks for replying.

Spoke to the Tech department and they confirmed a routing issue, strange as yesterday it was a porting issue with android phones!

VM now say it should be fixed over the weekend, not holding my breath though

[Gareth_L]

Hello mentalmazda

How are things looking now?

Have you been able to port the number over?

Gareth_L

[mentalmazda]

Nope

[Lee_R]

Thanks for getting back to us @mentalmazda

Sorry to hear your PAC issue is still ongoing. I would like to help you resolve this issue.  I am going to send you a private message.

Regards

Lee_R