Menu
Reply
mentalmazda
  • 7
  • 0
  • 0
Joining in
289 Views
Message 1 of 6
Flag for a moderator

PAC transfer failure

PAC given to virginmobile on 25 Aug text from virgin stating transfer complete on 26 Aug and confirmation from O2 that number is not with them now.

Phone number transfer has not replaced the VM number, now my O2 number to be PAC over does not exist.

Shambolic service

0 Kudos
Reply
Zak_M
  • 6.12K
  • 315
  • 545
Forum Team (Retired)
Forum Team (Retired)
243 Views
Message 2 of 6
Flag for a moderator

Re: PAC transfer failure

Good afternoon @mentalmazda 

 

Welcome back to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with your mobile PAC code. 

 

Have you raised this with our mobile team?  If so what have they advised? 

 

Kind regards,

Zak_M

0 Kudos
Reply
mentalmazda
  • 7
  • 0
  • 0
Joining in
235 Views
Message 3 of 6
Flag for a moderator

Re: PAC transfer failure

Hi

Thanks for replying.

Spoke to the Tech department and they confirmed a routing issue, strange as yesterday it was a porting issue with android phones!

VM now say it should be fixed over the weekend, not holding my breath though

0 Kudos
Reply
Gareth_L
  • 9.84K
  • 556
  • 1.1K
Forum Team
Forum Team
212 Views
Message 4 of 6
Flag for a moderator

Re: PAC transfer failure

Hello mentalmazda

How are things looking now?

Have you been able to port the number over?

Gareth_L

0 Kudos
Reply
mentalmazda
  • 7
  • 0
  • 0
Joining in
208 Views
Message 5 of 6
Flag for a moderator

Re: PAC transfer failure

Nope

0 Kudos
Reply
Lee_R
  • 5.63K
  • 259
  • 585
Forum Team
Forum Team
196 Views
Message 6 of 6
Flag for a moderator

Re: PAC transfer failure

Thanks for getting back to us @mentalmazda

Sorry to hear your PAC issue is still ongoing. I would like to help you resolve this issue.  I am going to send you a private message.

Regards

 

Lee_R

0 Kudos
Reply