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PAC issue

marcthepieman
Joining in

on ‎05-11-2022 18:08

I recently requested a PAC code as was leaving Virgin and moving to Smarty. Apparently the transfer didn't work. I tried several times but still failed. How can I transfer my number to smarty. They said something about requesting a manual PAC.

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3 REPLIES 3

Natalie_L
Forum Team (Retired)
Forum Team (Retired)

on ‎06-11-2022 09:36

Hi marcthepieman, 

Welcome to the Community and thank you for posting. 

I am sorry to hear you port did not go through with the PAC provided. 

Can you please confirm if you used the PAC with Smarty within 30 days of receiving it from us? 

Thanks, 

 

Nat
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marcthepieman
Joining in
In response to Natalie_L

on ‎06-11-2022 10:14

Hi  Nat, yes I tried it the day after I got it and several times since.

Marc

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Natalie_L
Forum Team (Retired)
Forum Team (Retired)
In response to marcthepieman

on ‎06-11-2022 10:19

Thank you for your reply and for confirming. 

I will need to take a look at things from our side so I am going to pop you over a private message to take a few more details. 

This will be available via the purple envelope on the top right of this page. 

Speak soon, 

 

Nat
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