@Kain_W - thanks for your quick response. I have found the solution on another post. Funny I could not find that one before joining the community forum.
https://community.virginmedia.com/t5/Forum-Archive/Strange-PAC/m-p/4687138#M192555
Basically, you individually switch (NOT cancel) the PAC to a STAC and then switch back to a PAC one phone number at a time. Best read that post for the exact details and appropriately Kudos them.
I did it within minutes after reading, its quicker than calling. That said, the VM operators have always been great. A shame, I have been on VM, nearly since it's inception. Sadly I had to move all my PAYG a few months back for the elderly folk, no issues with those PACs.
Now, fingers crossed on the next step, moving on my PM phones this time.
All the best.
Don.
