Menu
Reply
leemr72
  • 2
  • 0
  • 0
Just joined
234 Views
Message 1 of 4
Flag for a moderator

PAC Code

Hi,

I am desperately trying to obtain a PAC code. I have tried texting this to 75075 but get a message back saying this can't be done because I have two numbers. I then rang up and they said I need to register for a new mobile account on the website but now I am getting an error come up every time I try to register.

This is what comes up, I have tried this on two different web browsers:

System Error! Please Contact Customer Service Center !

Thanks

 

0 Kudos
Reply
enlli
  • 7.42K
  • 1.18K
  • 2.1K
Very Insightful Person
Very Insightful Person
225 Views
Message 2 of 4
Flag for a moderator

Re: PAC Code

That number is wrong have you made a typo?

  • Text ‘PAC’ and your date of birth (in DD/MM/YYYY format) to 65075 For example: PAC 01/03/1984

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
leemr72
  • 2
  • 0
  • 0
Just joined
218 Views
Message 3 of 4
Flag for a moderator

Re: PAC Code

sorry, yes typo, that was the number I texted and got the message back saying I have more than 1 number.

0 Kudos
Reply
Martin_N
  • 5.61K
  • 235
  • 322
Forum Team
Forum Team
167 Views
Message 4 of 4
Flag for a moderator

Re: PAC Code

Hi leemr72,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear you're having issues with getting the PAC code. 

 

If you are looking to cancel your services you can speak with our Retention's team either via calling in 789/0345 600 0789 or texting on +44753 301 6422

 

^Martin

0 Kudos
Reply