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BM3333
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PAC Code stolen and can’t get help from Virgin

Someone obtained my PAC Code. I contacted customer service who said they would block the switch over but they didn’t and my sim is de-activated / someone is already using my number to defraud my bank account and other accounts.

Now customer service just pretty much ignore me when I call or use the chat service telling me to wait 7-10 working days. This has caused me an enormous amount of damage already and after potentially another 2 weeks, I dread to think of the mess it will leave me in.

Can anyone suggest a way to actually get some form of help from Virgin?

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Steven_L
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Re: PAC Code stolen and can’t get help from Virgin

Hey @BM3333 and welcome to the community,

 

Sorry that you aren't coming to us on the best of terms and that your PAC code has been stolen, we will try our best to get this resolved for you from this team.

 

We would need to take some further details from you via a private message, so that we can clear account security and discuss the issues further. 

 

I will drop a private message over in a few moments and we can get this started.

 

Regards

Steven_L

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