Hi @Emsiejayne,
Thanks for coming back to us.
Did you reply to Kath's PM on 28th June where she asked for some further details so that the direct debit could be set up again for you? I am unable to see you responded to this.
In regards to you being charged a late payment fee because you did not set up the direct debit in time, unfortunately as there has been no error on our side we would not be able to refund this. It will have been a valid charge.
You would be eligible for automatic credits under our Auto Compensation Scheme if you had a total loss of service for 2 full days and providing you registered the loss with us.
If you wish to view your bill and your direct debit details, please log into your My Virgin Media account > My Bills > Overview
We do apologise for any inconvenience caused.
Kind Regards,