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Emsiejayne
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Overview Button to change direct debit??? Where is it?

virgin first screen.pngNope, nowhere to be seen this 'Overview' Button, days later still trying to change my Direct Debit detailsNope, nowhere to be seen this 'Overview' Button, days later still trying to change my Direct Debit details

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Kath_F
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Re: Overview Button to change direct debit??? Where is it?

Hi Emsiejayne, 

Thanks for your post and apologies to see that you are having trouble updating your direct debit details and the help given already has not sorted things for you. 

Depending on the account status, the option to change the Direct Debit may not be available. I can check this for you however will need to confirm some information with you. I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

Thanks,

Kath_F
Forum Team



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