Virgin Media Community

[thorpey101]

I’ve been overcharged since February 2022 and have been in contact to resolve. My last call was November. Virgin owe me a total of £154.96 and the phone operator offered me £50 which I obviously refused. The bill was not rectified when I called last and Ive given up with the customer service line. This is totally unacceptable and I expect a full refund for the amount I’ve been overcharged by. This is theft, my bill was agreed to be £16 monthly but it’s running at £30 still. Can someone please rectify this. The complaint has been raised but the supervisor offered me £50 also!

[Zoie_P]

Hi @thorpey101 👋,

Thank you for your post and welcome to our forums 😊

I am so sorry you are having some billing issues, I can take a look into this for you, we can look through your contract and our systems to see what had gone on, I will pop you over a PM, so I can get your details, keep an eye out for the little envelope 💌

Thanks,

Zoie