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AyeDoris
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Overcharged

I  have been charged over 100 pounds although I have capped my limit . There is no breakdown of the charges. Everytime I used mobile data , the virgin media seems to charged me instead of using my monthly allowance data

i need to find this out and once it’s settled, I am changing To new provider 

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Ashleigh_C
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Re: Overcharged

Hi there @AyeDoris

 

Thank you so much for your first post to our Community Forums and welcome to the team! 

 

I'm so sorry to see you are facing this issues with your phone bill! I'd be more than happy to take a look for you. 

 

I will send you a PM now so we can go over this, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message received. 

 

Thank you. 

Ash_C
Forum Team



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