2 weeks ago
My account shows that my phone is one that I ditched several months ago. How can I update the information to show my current phone please?
a week ago
Thanks for posting.
Is this for a media or mobile account please?
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Thanks for coming back to us.
Did you get the phone as part of an upgrade or buy it yourself?
@NessieNel wrote:I bought my phone elsewhere and then applied to Virgin for a replacement sim (different size).
Virgin Mobile will only update that info if the replacement phone is bought from them.
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Graham is correct with this information. Apologies, we would only show the information on items bought from ourselves.
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Thanks everyone, I do expect that I need to change the information myself re. my phone, but what I want to know is how to do that. I cannot see any way of doing it on my account.