This is on behalf of my 86 year old mother in law.
She was sent a new SIM and then told to swap it. It doesn't work.
We have scoured the Virgin website for a contact.
When we go to the page about the new SIM and try to initiate contact all we get is the self-congratulatory message that she has her new SIM.
There is no recognition that not all new SIMs work, there is no button or option to say send me a new one that does work. There is no easy way to make contact as she cannot find the account details/login/password for her account to go via that route and the shops are shut.
Could someone at Virgin please respond and we can arrange for a new SIM as she is quite distressed by the fact she cannot use her mobile as it has all her friends and family numbers in it.
Thank you and I really hope someone at Virgin can action this