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MonicaG
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Ordering new sim

This is on behalf of my 86 year old mother in law.

She was sent a new SIM and then told to swap it. It doesn't work.

We have scoured the Virgin website for a contact.

When we go to the page about the new SIM and try to initiate contact all we get is the self-congratulatory message that she has her new SIM.

There is no recognition that not all new SIMs work, there is no button or option to say send me a new one that does work. There is no easy way to make contact as she cannot find the account details/login/password for her account to go via that route and the shops are shut.

Could someone at Virgin please respond and we can arrange for a new SIM as she is quite distressed by the fact she cannot use her mobile as it has all her friends and family numbers in it.

Thank you and I really hope someone at Virgin can action this 

Ian

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Gareth_L
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Re: Ordering new sim

Hello MonicaG

Sorry to hear this 

Before we look at sending a new Sim out 

Can you please see if the Sim works in another handset 

Gareth_L

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