Virgin Media Community

[Al03t]

"There's only a few more checks between you and the good stuff. You'll find out soon if your order's confirmed when you get an email or call from us." 

So I've ordered for a monthly payment for a note 20 ultra. And my email arrived as show above. I'm hoping if anyone had their orders been successfull from ordering a phone from here ? I'm a bit anxious knowing if I should cancel the order.

Might takes weeks to get my confirmation to be accepted.

[Natalie_L]

Hi Al03t,

Welcome to the Community and thank you for posting. 

I am sorry to hear there has been a delay with your order.

When you receive this message it means we just have a few checks to complete following the information provided. This usually takes around 5 days but if you have not heard anything within this time we would recommend giving our sales team a call on 0345 600 0789.

Thank you 

[Al03t]

Would you mind just cancelling a mobile monthly payment for me?

Chat service is horrible, and it doesn't half way work even with the reply button. 

I do not want to call.

This is my order ID : 100001223535799

Hope to hear from you soon, thanks.

[Natalie_L]

Hi there, thank you for your response. 

I would need to take a closer look at the order from our side so I am going to pop you over a private message now and we can go from there.

The message will be available via the purple envelope on the top right of this page. 

Speak soon,