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darcyl12
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Ordered new phone

Hi, recently i ordered for a new contact for a phone and was told i'd receive word in the next couple days but it has been around 10 days now without any further contact.

what should i do in this situation? i'd like to know if it didn't work etc

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Zach_R
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Re: Ordered new phone

Hi @darcyl12,

Thank you for your post and welcome to our community forums. We're here to help.

I'm sorry to hear you're having a bit of trouble with a recent order. Did you complete this order online or over the phone? Have you also checked your spam/junk email folder to ensure nothing has gone there by mistake?


Thanks,
 



Zach - Forum Team


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darcyl12
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Re: Ordered new phone

Hi, i completed it online, and nothing is in my email regarding the order except the confirmation email.

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Akua_A
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Re: Ordered new phone

Thank you for your response @darcyl12.

Have you heard back from our team since the last posting? If not, please try calling our team on 0345 600 0789 who can chase the order for you.

Thanks,

Akua_A
Forum Team



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