Virgin Media Community

[Eduardenache]

Hello, I placed an order on 01.06.2022, I accepted all possible contracts, even direct debit appeared on my bank account, but when I call the customer service review, everyone tells me that my order is canceled, and I he throws from consultant to consultant, everyone shrugs and says he doesn't know

Yesterday I called about 5 times, 4 people told me that the order was parked manually, because the bank details were not provided, now comes my question ...

It seems to me a lack of respect for customers, and I want to ask you, there is a trace of racism in Virgin Media Customer Service, because it seems so, from what a gentleman told me on the phone yesterday ...

SO IS MY ORDER NOT CANCELED?

DO I RECEIVE THE PHONE ON 16.06.2022?

PLEASE CHECK SOMEONE?

[Tom_W1 · Accepted solution]

Hi @Eduardenache, thanks for your post here in the Community although I'm very sorry to hear of your concerns raised regarding our Customer Service and your parked order.

I'll need to send you a PM to discuss this further and investigate what's happened, so please expect this to arrive shortly and respond directly when you can.

Many thanks