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Order parked

Joining in

I have recently placed an order number 100001834298900, everything went through fine and I have now received an email saying it has been parked. Nobody can assist me with this and I am hoping someone can advise me further. I have received no calls back despite being told I would have something within 48 hours. I feel this is awful customer service by yourselves. 


Forum Team
Forum Team

Hey rachaelmahon82, thank you for reaching out and a warm welcome to the community I am really sorry to see you are having some issues with your new order.

I understand this is frustrating however you mentioned you have rang up did you speak to the sales team about this?

If not you are going to need to speak to the sales team on 0800 052 0238, they are open until 9PM. Thanks 

Matt - Forum Team

New around here?

Hi I have contacted the number you suggested and this issue is still unresolved. They are stating that someone will call me but I have yet to receive a call

Hey rachaelmahon82, thank you for confirming this.

Did the team give you a time frame of when they would contact you by any chance? Thanks 

Matt - Forum Team

New around here?

Yes within 48 hours, it has now been 10 days 

Hi @rachaelmahon82 thanks for your reply - I do apologise for this.

Please allow me to send you a PM so I can look into this further for you.

Kindly expect the PM to arrive shortly and respond directly when you can!
Many thanks