Order parked

[Maryland87]

Hi, 

I made an order for a mobile phone and sim and my direct debit and credit was accepted and I was told it would be delivered however on my account it says my order is parked. Please could someone look into this for me? I can see it is a recurring problem for people but I can also see that this service is helpful for sorting it out!  

my order ID is [REMOVED]

thank you 

[MOD EDIT: Personal and private information has been removed from this post.]

[Ryan_N]

Hi Maryland87, 

Thank you for your post and welcome to the forums. 

This happens normally when an order is placed online - near enough all these orders go through the additional security checks and relevant credit checks. It can take between 24-72 hours for the team to release the order if no action is needed to be taken. When did you place the order? 

Cheers,

Ryan. 

[Maryland87]

Thanks so much for the speedy reply. I will wait 72 hours and then get back in touch if nothing has changed.

Thanks again! 

[Jodi_S]

Thanks, Maryland87,

If you are still experiencing issues after this time, please come back to us and we will be more than happy to check your account.

Kind regards Jodi.