Virgin Media Community

[Owen5]

Hello recently I ordered an IPhone 13 pro max on a monthly contract, debit cards have been verified and is meant to be delivered on the 12th of May however I’ve logged into my account to see that the order has been parked, I’m unsure on what this means I haven’t been contacted in anyway since I’ve placed my order I’m just curious if my order is still expected to come on the 12th

[Jodi_S]

Hi Owen5,

A warm welcome and thanks for posting on our community forums. A parked order could mean several different things. We may need to do further checks, or something has stopped the order from going through.

We will be happy to take investigate this further for you, I will pop you over a private message to take some details, please click on the purple envelope to accept the chat.

Kind regards Jodi.