Virgin Media Community

[Khawk89]

Hi, just wondering if someone can look into my order to see why it was cancelled after acceptance? Order number [REMOVED]

I cannot re try to order anything, it just shows an error and to try later. Nor do I want to do another hard check for no reason. 

Thanks 😊 

[MOD EDIT: Personal and private information has been removed from this post.]

[Reece_MH]

Hi Khawk89,

Thanks for your post, and a warm welcome to our Community Forums.

I'm sorry to hear you've had some trouble with your order. There can be various reasons for a parked/cancelled order, and our team should have been in contact within 48 hours of either being processed.

I'm going to send you a private message so we can identify the order and advise. Please look out for it in the top-right, purple envelope.

Thanks,