on 14-06-2022 13:53
Hello, I've tried ordering a new phone on contract and all was going well until I checked the order status and it was "parked" but I've not had any emails about the order, other than the one that said
"There's only a few more checks between you and the good stuff. You'll find out soon if your order's confirmed when you get an email or call from us."
That was 2 days ago now and I've not heard anything back.
My Order ID: [Mod edit: Personal details]
I'm grateful for any help!
Answered! Go to Answer
on 14-06-2022 16:08
Hello LordMilky.
Sorry to hear your order has been parked
This happens when an order is placed online, and it needs to go through extra checks. Unlike when you do this on the phone, an agent is able to provide the information there and then. If the team needs more information from you, they would usually contact you in 24-72 hours, if not the order would be released. The other reason why this may be parked would be because the credit check had failed.
Can I ask if this is still the case for you at the moment? If not let me know and I can take a look for you.
Gareth_L
on 14-06-2022 16:08
Hello LordMilky.
Sorry to hear your order has been parked
This happens when an order is placed online, and it needs to go through extra checks. Unlike when you do this on the phone, an agent is able to provide the information there and then. If the team needs more information from you, they would usually contact you in 24-72 hours, if not the order would be released. The other reason why this may be parked would be because the credit check had failed.
Can I ask if this is still the case for you at the moment? If not let me know and I can take a look for you.
Gareth_L
3 weeks ago
- last edited
3 weeks ago
by
Corey_C
3 weeks ago
Hi @Cway 👋,
Welcome to our Community Forums and thanks for your post.
I am sorry to hear your order has been parked.
I will pop you a PM 📩 now to confirm some details and we can take a look into this.
Speak soon 😊
3 weeks ago
Hello there, my order is still parked, is there can you please check why