Virgin Media Community

[LordMilky]

Hello, I've tried ordering a new phone on contract and all was going well until I checked the order status and it was "parked" but I've not had any emails about the order, other than the one that said

"There's only a few more checks between you and the good stuff. You'll find out soon if your order's confirmed when you get an email or call from us."

That was 2 days ago now and I've not heard anything back.

My Order ID: [Mod edit: Personal details]

I'm grateful for any help!

[Gareth_L · Accepted solution]

Hello LordMilky. 

Sorry to hear your order has been parked 

This happens when an order is placed online, and it needs to go through extra checks. Unlike when you do this on the phone, an agent is able to provide the information there and then. If the team needs more information from you, they would usually contact you in 24-72 hours, if not the order would be released. The other reason why this may be parked would be because the credit check had failed.

Can I ask if this is still the case for you at the moment? If not let me know and I can take a look for you.

Gareth_L