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Order cancelation

Azja25
Joining in

on ‎07-10-2022 16:22

Hello,
I've been trying to cancel my order I've made day before. I have tried ringing fiew times spend half a day and either been cut off or been on hold that long that I've given up. I've got a right to cancel the order in 14 day cooling off period, but this is a lie and you make it impossible. Its none of your business if I've found another package elsewhere with someone else. I JUST WANT TO CANCEL THE ORDER
I'm considering to send a complain to Ofcom I just found that is the standard Virgin Media policy to keep there customers forcefully and this is illegal. Any ideas how can I cancel my order without any further complications?

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1 REPLY 1

Steven_L
Forum Team
Forum Team

on ‎07-10-2022 16:52

Hey @Azja25 and thanks for getting in touch. I can assure you that is not standard Virgin Media policy to keep customers forcefully.

I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started.
Regards,
Steven_L

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